Customer Service Co-ordinator (12 Month FTC)

AB Agri; Northern Ireland; Hybrid; GBP 21,600 - 26,400; Full time

Benefits offered by this job

Performance-related bonus

Pension contribution up to 10%

Wellbeing support

Job summary

A leading food production company is seeking a Customer Service Co-ordinator on a 12-month fixed-term contract. The role, based in Northern Ireland, includes processing customer orders, maintaining records, and supporting office operations. Candidates should have customer service experience, strong organisational skills, and a proactive mindset. The package includes a salary from £24,000, a performance-related bonus, and additional benefits including pension contributions.

Qualifications

• Previous experience in a customer service or customer-facing administrative role.
• Strong organisational skills with excellent attention to detail.
• Experience managing a varied customer base and delivering high standards.

Responsibilities

• Processing customer orders end-to-end.
• Maintaining accurate records across ERP systems.
• Building strong relationships with customers and suppliers.
• Supporting office operations including invoicing and resolving queries.

Skills

Customer service experience

Organisational skills

Confident communication

Attention to detail

Proactive mindset

Experience with ERP systems

Tools

D365 or similar ERP system

Job description

Customer Service Co-ordinator (12 Month FTC)

Join to apply for the Customer Service Co-ordinator (12 Month FTC) role at AB Agri

Job Title: Customer Service Coordinator - 12 Month Fixed Term Contract

Location: Northern Ireland - Homebased (Occasional travel to our site is required).

Package includes: Salary from £24,000, plus a benefits package designed to support your wellbeing and reward your impact, including discretionary performance related bonus, and a matched pension contribution of up to 10%.

Are you a customer-focused professional who thrives on delivering a seamless, high-quality service in a fast-paced environment? Do you enjoy building strong relationships, juggling multiple priorities, and being at the heart of day-to-day operations that keep a business moving?

Trident MicroNutri are looking for a proactive and organised Customer Service Co-ordinator to join our dynamic and ambitious team based in Toomebridge. In this role, you’ll play a key part in delivering market-leading customer service to our GB & Ireland customer base, working closely with internal teams to ensure a consistent, customer‑centric experience across all touchpoints.

What You’ll Be Doing

• Processing customer orders end-to-end, managing expectations around delivery lead times and availability
• Maintaining accurate and up-to-date records across ERP systems and shared online folders
• Building and maintaining strong working relationships with customers, suppliers, and internal stakeholders
• Supporting the smooth day-to-day running of the office, including invoicing, updating price lists, and resolving customer queries
• Clearing down purchase orders and supporting monthly supplier payment processes
• Invoicing customers daily and processing credits in line with agreed finance procedures
• Supporting customs and supply chain activities, ensuring compliance with HMRC requirements and AB Agri’s AEO status (training provided)
• Providing flexible support to the wider GB & Ireland team, including audit preparation, ad hoc projects, and assisting the warehouse during peak periods when required

What You'll Bring

• Previous experience in a customer service or customer-facing administrative role
• Experience managing a varied customer base and delivering a consistently high standard of service
• Strong organisational skills with excellent attention to detail
• Confident communication skills and the ability to build positive working relationships
• A customer-driven, solution-focused mindset aligned to AB Agri values
• Experience using D365 or a similar ERP system
• Understanding of cross-border product movement (NI / ROI / GB) or customs processes (training provided)
• Willingness to learn new systems, processes, and ways of working

Seniority level

Entry level

Employment type

Contract

Job function

Customer Service and Administrative

Industries

Food Production