Onsite Contract Co-ordinator (6-Month, Tunbridge Wells)

Office Angels Limited; Royal Tunbridge Wells; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension

Parking

25 days holiday pro rata

Bank Holidays

Team and Social events

Job summary

Office Angels Limited in Tunbridge Wells is seeking a Contract Co-ordinator for a 6-month, on-site role. You will liaise with operational Managers, plan and schedule works, and ensure contractual service standards are met with a focus on customer satisfaction.

Key duties include tracking works orders, managing appointments across trades, and assisting with queries from residents. The role offers a supportive environment and opportunities to contribute to service improvement.

Qualifications

• Proven administrative experience in a coordination or supportive role.
• Strong proficiency with Excel, Word and Outlook.
• Excellent verbal and written communication skills.
• A proactive team player who can work independently.

Responsibilities

• Liaise with operational Managers, Supervisors and Operatives to uphold service standards and contractual requirements.
• Schedule and plan works, ensuring the right trades are allocated and appointments are geographically managed.
• Monitor and manage works orders to meet contractual KPIs and timely completions.
• Track appointment adherence and address issues with management.
• Maintain customer focus and drive service delivery improvements.
• Collaborate with Supervisors to coordinate multi-trade or subcontractor appointments.
• Assist in resolving resident and colleague queries and complaints.
• Contribute to system reviews and provide feedback on performance.

Skills

Administrative experience

Microsoft Excel

Microsoft Word

Outlook

Verbal & written communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Office Angels Limited in Tunbridge Wells is seeking a Contract Co-ordinator for a 6-month, on-site role. You will liaise with operational Managers, plan and schedule works, and ensure contractual service standards are met with a focus on customer satisfaction.

Key duties include tracking works orders, managing appointments across trades, and assisting with queries from residents. The role offers a supportive environment and opportunities to contribute to service improvement.