Contract Co-ordinator (6month Contract)

Office Angels; Royal Tunbridge Wells; Vor Ort; GBP 27.000 - 33.000; Vollzeit

Benefits dieser Stelle

Pension

Parking

25 days holiday pro rata

Bank Holidays

Team and Social events

Zusammenfassung

Office Angels Limited in Tunbridge Wells is seeking a Contract Co-ordinator for a 6-month, on-site role. You will liaise with operational Managers, plan and schedule works, and ensure contractual service standards are met with a focus on customer satisfaction.

Key duties include tracking works orders, managing appointments across trades, and assisting with queries from residents. The role offers a supportive environment and opportunities to contribute to service improvement.

Qualifikationen

• Proven administrative experience in a coordination or supportive role.
• Strong proficiency with Excel, Word and Outlook.
• Excellent verbal and written communication skills.
• A proactive team player who can work independently.

Aufgaben

• Liaise with operational Managers, Supervisors and Operatives to uphold service standards and contractual requirements.
• Schedule and plan works, ensuring the right trades are allocated and appointments are geographically managed.
• Monitor and manage works orders to meet contractual KPIs and timely completions.
• Track appointment adherence and address issues with management.
• Maintain customer focus and drive service delivery improvements.
• Collaborate with Supervisors to coordinate multi-trade or subcontractor appointments.
• Assist in resolving resident and colleague queries and complaints.
• Contribute to system reviews and provide feedback on performance.

Kenntnisse

Administrative experience

Microsoft Excel

Microsoft Word

Outlook

Verbal & written communication

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Jobbeschreibung

Contract Co-ordinator - 6 MONTH contract

Tunbridge Wells

Hours: Onsite/Office Based - Monday - Friday 8-5pm.

• £29,600 FTE
• 25 days holiday (pro rata)
• Bank Holidays
• Pension
• Parking
• Team and Social events

Our client is seeking an enthusiastic and detail-oriented Contract Co-ordinator to join their dynamic team in Tunbridge Wells. This pivotal role will be instrumental in ensuring compliance with contractual service standards while delivering exceptional maintenance services that prioritise customer satisfaction.

Key Responsibilities

• Liaise effectively with operational Managers, Supervisors, and Operatives to uphold service standards and contractual requirements.
• Schedule and plan works efficiently, ensuring the right trades are allocated, and appointments are managed geographically for optimal travel efficiency.
• Promote and maximize 1st time fix.
• Monitor and manage all works orders immediately upon receipt, ensuring timely completion within the prescribed timeframes to meet contractual KPIs.
• Keep track of appointment adherence by the workforce and address any failures with management promptly.
• Maintain a strong customer focus, driving continuous improvement in service delivery.
• Collaborate with Supervisors to coordinate appointments requiring multiple trades or subcontractors.
• Assist in resolving queries and complaints from residents and colleagues, fostering a positive service experience.
• Participate in system reviews and provide feedback on operative and contractor performance.

Essential Criteria

• Proven administrative experience in a similar co-ordination or supportive administration role.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Strong verbal and written communication skills.
• Ability to work both collaboratively in a team and independently, serving as a key information resource.
• A proactive approach to problem-solving and service delivery.

This is an exciting opportunity for a motivated individual looking to make a tangible impact within a supportive and engaging environment. If you possess the necessary skills and are ready to contribute to a customer-centred service operation, this role could be the perfect fit!

We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more.

We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.