Onsite Cisco Telephony & Videoconferencing Engineer (SC)

Searchability; Stevenage; Sur place; GBP 149 000 - 185 000; Plein temps

Résumé du poste

Searchability seeks a Cisco Telephony & Videoconferencing Engineer to join our Stevenage-based, 100% onsite team. You will lead Cisco Telephony and Videoconferencing projects and provide operational support across the collaboration environment.

Core duties include incident qualification/resolution, RCA, knowledge management, and documentation. You will test hardware/configuration and share expertise with technicians to meet client requirements.

Qualifications

• 5+ years' experience working within a Cisco environment.
• Strong Cisco Telephony experience, particularly CUCM v12.5, Unity Connection, Jabber and IP Phones.
• Strong Cisco Video Conferencing experience, including CMS, endpoints and TMS.
• Strong understanding of SIP and H.323 protocols.

Responsabilités

• Lead Cisco Telephony and Videoconferencing projects and support operational teams with complex L1/L2 incidents.
• Manage major incidents: qualification, resolution, action planning and RCA.
• Create and maintain technical documentation including HLD/LLD and knowledge base articles.
• Support hardware/configuration testing and respond to customer requirements.
• Transfer technical knowledge to technicians and engineers.

Connaissances

CUCM v12.5

Unity Connection

Jabber

IP Phones

Video Conferencing CMS/TMS

SIP/H.323

Incident Management

Root Cause Analysis

Documentation (HLD/LLD)

Hardware Testing

English Communication

Knowledge Transfer

Kurmi

Telisca

Prognosis

PeterConnects

WAN/LAN

Security

Systems Administration

Description du poste

Searchability seeks a Cisco Telephony & Videoconferencing Engineer to join our Stevenage-based, 100% onsite team. You will lead Cisco Telephony and Videoconferencing projects and provide operational support across the collaboration environment.

Core duties include incident qualification/resolution, RCA, knowledge management, and documentation. You will test hardware/configuration and share expertise with technicians to meet client requirements.