Onsite Cisco Telephony & Videoconferencing Engineer (SC)

Searchability

Stevenage

On-site

GBP 149,000 - 185,000

Full time

3 days ago

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Job summary

Searchability seeks a Cisco Telephony & Videoconferencing Engineer to join our Stevenage-based, 100% onsite team. You will lead Cisco Telephony and Videoconferencing projects and provide operational support across the collaboration environment.

Core duties include incident qualification/resolution, RCA, knowledge management, and documentation. You will test hardware/configuration and share expertise with technicians to meet client requirements.

Qualifications

5+ years' experience working within a Cisco environment.
Strong Cisco Telephony experience, particularly CUCM v12.5, Unity Connection, Jabber and IP Phones.
Strong Cisco Video Conferencing experience, including CMS, endpoints and TMS.
Strong understanding of SIP and H.323 protocols.

Responsibilities

Lead Cisco Telephony and Videoconferencing projects and support operational teams with complex L1/L2 incidents.
Manage major incidents: qualification, resolution, action planning and RCA.
Create and maintain technical documentation including HLD/LLD and knowledge base articles.
Support hardware/configuration testing and respond to customer requirements.
Transfer technical knowledge to technicians and engineers.