Cisco Telephony & Videoconferencing Lead - UC Engineer

Gramian Consulting Group; Stevenage; On-site; GBP 55,000 - 85,000; Full time

Job summary

Gramian Consultancy in Stevenage is seeking a Unified Communications Engineer to lead Cisco Telephony and Videoconferencing projects on-site. You will manage incidents, perform problem management, and document HLD/LLD while transferring skills to technicians and engineers.

The ideal candidate has 4+ years in Cisco environments, with CUCM/Unity/Jabber, CMS/TMS, SIP/H.323, and VMware v7/v8, plus WAN/LAN security knowledge and strong English communication.

Qualifications

• Minimum 4 years in a CISCO environment.
• Strong Cisco telephony knowledge (CUCM, Unity Connection, Jabber).
• Experience with Cisco video conferencing systems (CMS, TMS).
• Proficient in SIP/H323 protocols.
• Familiarity with VMware v7/v8.
• Knowledge of WAN/LAN networks and security.
• Good command of English.

Responsibilities

• Lead and implement Cisco Telephony and Videoconferencing projects.
• Assist operational teams with complex incident resolution.
• Manage major incidents including qualification and resolution.
• Conduct problem management and root cause analysis.
• Transfer skills to technicians and engineers.
• Respond to customer requests in coordination with the team leader.
• Update technical documentation (HLD & LLD).
• Perform hardware and configuration tests.

Skills

Cisco Telephony

Videoconferencing

CUCM

Unity Connection

Jabber

CMS

TMS

SIP/H323

VMware

WAN

LAN

English

Job description

Gramian Consultancy in Stevenage is seeking a Unified Communications Engineer to lead Cisco Telephony and Videoconferencing projects on-site. You will manage incidents, perform problem management, and document HLD/LLD while transferring skills to technicians and engineers.

The ideal candidate has 4+ years in Cisco environments, with CUCM/Unity/Jabber, CMS/TMS, SIP/H.323, and VMware v7/v8, plus WAN/LAN security knowledge and strong English communication.