Onsite Banking Customer Care Specialist | Career Growth

Teleperformance; Uddingston; Sur place; GBP 24 000 - 29 000; Plein temps

Avantages offerts par ce poste

Holiday allowance

Pension scheme

Career development

Mental health support

Employee discounts

Résumé du poste

Teleperformance in Glasgow is seeking a Customer Expert to handle inbound calls and chats for Virgin Money/Nationwide, delivering outstanding customer care and building loyalty. The role requires on-site work, Monday to Friday, with full-time hours and a start date in January 2027.

Training takes place at the client site in Glasgow, and a comprehensive background check is conducted. This is a permanent 40-hour-per-week position with a strong focus on service excellence.

Qualifications

• Listening and communication skills required.
• High level of attention to detail.
• Accountability for key KPIs and performance metrics.

Responsabilités

• Deliver outstanding customer service on every interaction.
• Provide high-quality answers to customer inquiries and calls.
• Recommend appropriate products and services to customers.
• Maintain reliable attendance and adapt to changes in processes.

Connaissances

Listening

Communication

Attention to detail

KPI management

Description du poste

Teleperformance in Glasgow is seeking a Customer Expert to handle inbound calls and chats for Virgin Money/Nationwide, delivering outstanding customer care and building loyalty. The role requires on-site work, Monday to Friday, with full-time hours and a start date in January 2027.

Training takes place at the client site in Glasgow, and a comprehensive background check is conducted. This is a permanent 40-hour-per-week position with a strong focus on service excellence.