Banking Customer Care Specialist – On-Site in Glasgow

TP; Glasgow; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement

Pension plan

Refer & Earn

Job summary

Teleperformance in Glasgow is seeking a Customer Expert to handle outbound? inbound calls on behalf of Virgin Money/Nationwide. The role is full-time, based at Glasgow Cuprum Building with training on Bothwell Street.

The position starts 11 January 2027, salary £26,436.80 per year, Mon-Fri 8:00–18:00. You will join a team focused on delivering outstanding customer care and loyalty through quality service.

Qualifications

• Excellent verbal and written communication.
• Strong attention to detail and accuracy.
• Ability to meet key KPIs and targets.
• Eligibility to work in the UK.

Responsibilities

• Deliver excellent customer service on every call.
• Provide a high standard of service on all aspects of the call.
• Ask the right questions and offer suitable solutions.
• Promote additional products and services to customers.
• Maintain reliable daily attendance and punctuality.
• Develop effective relationships with colleagues.
• Engage in personal development and performance improvement.
• Follow processes to ensure high-quality work.

Skills

Active listening

Attention to detail

KPI mindset

Job description

Teleperformance in Glasgow is seeking a Customer Expert to handle outbound? inbound calls on behalf of Virgin Money/Nationwide. The role is full-time, based at Glasgow Cuprum Building with training on Bothwell Street.

The position starts 11 January 2027, salary £26,436.80 per year, Mon-Fri 8:00–18:00. You will join a team focused on delivering outstanding customer care and loyalty through quality service.