Banking Customer Care Specialist – Glasgow

Teleperformance; Sauchenford Holdings; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

28 days’ holiday including bank

Pension scheme

Career development opportunities

Employee welfare support

Discounts and perks

Job summary

Teleperformance is seeking a Customer Expert in Glasgow to handle inbound calls and chats for Virgin Money/Nationwide. The role is full-time, based at the client site with initial training at the Glasgow office. You will aim to protect and grow customer loyalty through outstanding care.

Shifts are Mon-Fri, 8:00 am–6:00 pm. A 40-hour work week. Start date 11 January 2027, with comprehensive background checks required before joining the team.

Qualifications

• Listening and communication skills.
• High level of attention to detail.
• Accountability for several key KPI's.

Responsibilities

• Deliver excellent customer service on every interaction.
• Provide high standard of service on all aspects of the call.
• Ask the right questions and offer tailored solutions.

Skills

Listening & communication

Attention to detail

KPI accountability

Job description

Teleperformance is seeking a Customer Expert in Glasgow to handle inbound calls and chats for Virgin Money/Nationwide. The role is full-time, based at the client site with initial training at the Glasgow office. You will aim to protect and grow customer loyalty through outstanding care.

Shifts are Mon-Fri, 8:00 am–6:00 pm. A 40-hour work week. Start date 11 January 2027, with comprehensive background checks required before joining the team.