Banking Customer Care Specialist

Teleperformance; Glasgow; Presencial; GBP 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

28 days’ holiday (including bank)

Refer & Earn Scheme

Pension Scheme

Employee discounts

Career development opportunities

Mental Health support

Descripción de la vacante

Teleperformance in Glasgow is seeking a Customer Expert to handle inbound calls and chats for Virgin Money/Nationwide, delivering outstanding service.

The role is full-time permanent, 40 hours per week, with training at the client site on Bothwell Street. Start date 11 January 2027. Salary £26,436.80 per annum.

You will be assessed on listening and communication, attention to detail, and ability to meet KPIs, with a comprehensive background checks.

Formación

• Excellent listening and communication skills.
• High level of attention to detail.
• Accountability for several KPI targets.

Responsabilidades

• Deliver outstanding customer service on every call or chat.
• Provide high standard assistance on Virgin Money/Nationwide products.
• Ask the right questions and offer suitable solutions.
• Maintain reliability and consistent attendance per schedule.
• Promote additional products and services to meet customer needs.
• Collaborate with colleagues and adapt to changes in processes.

Conocimientos

Listening

Attention to detail

KPI accountability

Descripción del empleo

Teleperformance in Glasgow is seeking a Customer Expert to handle inbound calls and chats for Virgin Money/Nationwide, delivering outstanding service.

The role is full-time permanent, 40 hours per week, with training at the client site on Bothwell Street. Start date 11 January 2027. Salary £26,436.80 per annum.

You will be assessed on listening and communication, attention to detail, and ability to meet KPIs, with a comprehensive background checks.