Online Store Operations & People Leader

Sainsbury's Limited; Warrington; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card – 10% discount on most S

15% discount on Fridays and Saturdays

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – employer match 4-7.5%

Sainsbury’s share scheme

Wellbeing support

Cycle to Work scheme

Gym and restaurant offers

Job summary

Sainsbury's Limited is recruiting for an Online Store Manager in Warrington. You will lead an in-store online picking and delivery team, coaching shoppers and drivers to ensure a seamless, safe shopping experience for both online and in-store customers.

The role requires prior line management in a fast-paced setting, a strong focus on customer service and KPI delivery, and the ability to handle disciplinary issues while driving store operations and team performance.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Delivers KPI’s or other performance indicators.
• Provides brilliant customer service and coaches a team to do the same.
• Can manage disciplinaries, performance issues or other employee relations matters.
• Leads operations and can operate independently in absence of senior management.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Skills

Line management

Customer service

KPI delivery

Disciplinary handling

Operational leadership

Team motivation

Job description

Sainsbury's Limited is recruiting for an Online Store Manager in Warrington. You will lead an in-store online picking and delivery team, coaching shoppers and drivers to ensure a seamless, safe shopping experience for both online and in-store customers.

The role requires prior line management in a fast-paced setting, a strong focus on customer service and KPI delivery, and the ability to handle disciplinary issues while driving store operations and team performance.