Online & In-Store Operations Manager

Sainsbury's Limited; St Leonards; Presencial; GBP 40.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discount card 10%+ 15% on Fridays/Sat

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Perks and more

Descripción de la vacante

Sainsbury's is seeking an Online Store Manager to lead our online picking and delivery team and supervise a large cohort of shoppers and drivers. The role focuses on delivering a seamless, safe shopping experience for both online and in-store customers, while coaching teams to uphold the highest service standards.

You will collaborate across store management to optimize the end-to-end shopping journey, manage performance and scheduling, and ensure disciplinary processes are applied fairly.

Formación

• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer‑facing environment.
• Operational leadership skills with responsibility for store operations in absence of senior managers.

Responsabilidades

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers
• Collaborate with other managers to ensure the success of shopping experience of the overall store
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Conocimientos

People management

Customer service

Leadership

Descripción del empleo

Sainsbury's is seeking an Online Store Manager to lead our online picking and delivery team and supervise a large cohort of shoppers and drivers. The role focuses on delivering a seamless, safe shopping experience for both online and in-store customers, while coaching teams to uphold the highest service standards.

You will collaborate across store management to optimize the end-to-end shopping journey, manage performance and scheduling, and ensure disciplinary processes are applied fairly.