Online Store Operations Manager – Early Shifts

Sainsbury's Limited; Worcester; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card - 10% discount after 4 w

Annual bonus scheme

Free food and hot drinks for Colleag.

Pension - employer contribution match

Job summary

Sainsbury's Limited in Worcester is seeking a Store Online Manager to lead an in-store online picking and delivery team, ensuring seamless service for online and in-store customers. You will coach and manage a large team, focusing on performance, safety, and customer experience.

The role requires hands-on leadership, early shift work, and a track record of meeting KPIs while coordinating with store management to optimize overall store operations.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Provides brilliant customer service and coaches a team to do the same.
• Delivers KPIs or other performance indicators.
• Can manage disciplinaries, performance issues or other similar employee relations issues.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Job description

Sainsbury's Limited in Worcester is seeking a Store Online Manager to lead an in-store online picking and delivery team, ensuring seamless service for online and in-store customers. You will coach and manage a large team, focusing on performance, safety, and customer experience.

The role requires hands-on leadership, early shift work, and a track record of meeting KPIs while coordinating with store management to optimize overall store operations.