Online Store Operations Lead - Early Shifts

Sainsbury's; Kendal; On-site; GBP 42,000 - 54,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension – matched contributions

Job summary

Sainsbury’s is seeking an Online Store Manager to lead the in-store online picking and delivery team, ensuring a seamless service for both online and in-store customers. You’ll coach a large team of shoppers and drivers, schedule and manage performance, and collaborate with other store managers to optimise the shopping experience.

Early morning shifts from 04:00 to 08:00 are common. This role focuses on customer service excellence, KPI delivery, and strong people leadership in a fast-paced

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues to do the same.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership responsibilities including absence management and escalation.
• Proven ability to meet or exceed KPIs (sales, availability, customer satisfaction).
• Experience managing employee relations issues (performance and absence).

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team for in-store online service.
• Be a visible leader, coaching a large team of shoppers and drivers for a seamless, safe shopping experience.
• Collaborate with other managers to optimise the overall store shopping experience.
• Manage performance, disciplinaries, scheduling and pay accuracy for the team.
• Online teams work early mornings (04:00–08:00).

Skills

Line management

Customer service coaching

KPI tracking

Disciplinaries handling

Operational leadership

Job description

Sainsbury’s is seeking an Online Store Manager to lead the in-store online picking and delivery team, ensuring a seamless service for both online and in-store customers. You’ll coach a large team of shoppers and drivers, schedule and manage performance, and collaborate with other store managers to optimise the shopping experience.

Early morning shifts from 04:00 to 08:00 are common. This role focuses on customer service excellence, KPI delivery, and strong people leadership in a fast-paced