Online Fulfillment & Store Operations Manager

Sainsbury's Supermarkets Ltd; Hereford; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Discount 10%-15% at stores

Annual bonus scheme

Free food and hot drinks

Pension matching

Sainsbury’s share scheme

Wellbeing support

Cycle to Work

Employee discounts

Job summary

Sainsbury's Hereford store is seeking an online store manager to lead the in-store online picking and delivery team, ensuring reliable service for online and in-store customers.

You will coach a large team of shoppers and drivers, drive performance, and collaborate with other managers to optimise the overall shopping experience. Early hours apply (04:00–08:00) with a focus on customer service and safety.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Brilliant customer service and coaching team to do the same.
• Delivers KPIs or other performance indicators.
• Handles disciplinaries and performance issues.
• Leads operations and can operate independently in absence of senior management.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Job description

Sainsbury's Hereford store is seeking an online store manager to lead the in-store online picking and delivery team, ensuring reliable service for online and in-store customers.

You will coach a large team of shoppers and drivers, drive performance, and collaborate with other managers to optimise the overall shopping experience. Early hours apply (04:00–08:00) with a focus on customer service and safety.