Online Fulfillment & Shopping Ops Lead

Sainsbury's

King's Lynn

On-site

GBP 42,000 - 54,000

Full time

5 days ago

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Benefits offered by this job

Discount card

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – employer match

Sainsbury’s share scheme

Wellbeing support

Cycle to Work scheme

Special offers on gym memberships

Job summary

Sainsbury's in the United Kingdom is seeking an online store manager to lead the delivery of the online picking and delivery team, ensuring a seamless shopping experience for both online and in-store customers. You will be visible on the floor, coach a large team of shoppers and drivers, and collaborate with other managers to drive store performance.

This role requires proven line management in fast-paced environments, strong customer focus, KPI delivery, and the ability to handle disciplinary

Qualifications

Proven track record delivering excellent customer service and coaching colleagues.
Experience leading a team in a fast-paced, customer-facing environment.
Operational leadership responsibilities in absence of senior management.
Proven ability to meet or exceed KPIs (sales, availability, customer satisfaction).
Experience managing employee relations issues including performance and absence.

Responsibilities

Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
Be a visible leader, coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all customers.
Collaborate with other managers to ensure the success of the shopping experience of the overall store.
People management, handling performance, disciplinaries, and scheduling and pay accuracy.