Online Store Operations Leader — Delivery & Pickup

Sainsbury's Limited; Watford; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discount card — 10%/15%

Annual bonus

Free food and drinks

Generous holiday entitlement

Pension match

Share scheme

Wellbeing support

Cycle to Work

Gym discounts

Job summary

Sainsbury's Limited is seeking an Online Store Manager in Watford to lead a team delivering online picking and delivery services in-store. You’ll inspire and coach shoppers and drivers to ensure a seamless, safe shopping experience for all customers.

You’ll manage performance, scheduling, and employee relations with a track record of delivering strong KPI results, while working closely with store colleagues to optimise the overall shopping experience.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Delivers KPIs or other performance indicators.
• Experience leading a team in a fast-paced, customer-facing environment.
• Manages disciplinary and employee relations issues.
• Able to coach colleagues to provide brilliant customer service.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Skills

Line management

Customer service

KPI delivery

Team coaching

Operations leadership

Job description

Sainsbury's Limited is seeking an Online Store Manager in Watford to lead a team delivering online picking and delivery services in-store. You’ll inspire and coach shoppers and drivers to ensure a seamless, safe shopping experience for all customers.

You’ll manage performance, scheduling, and employee relations with a track record of delivering strong KPI results, while working closely with store colleagues to optimise the overall shopping experience.