Online Delivery & Store Operations Manager

Sainsbury's Limited; Penrith; On-site; GBP 32,000 - 33,000; Full time

Benefits offered by this job

Discounts

Annual bonus

Free food & hot drinks

Generous holiday entitlement

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Job summary

Sainsbury's Limited in Penrith are recruiting an Online Service Manager to lead the in-store online picking and delivery team. You will coach shoppers and drivers, ensure a safe, high‑quality shopping experience, and work with fellow managers to optimise overall store performance.

Your leadership will drive KPI achievement, customer satisfaction and smooth operations, with early morning shifts and a focus on service excellence across online and in-store channels.

Qualifications

• Previous line management responsibilities in a fast-paced, operational environment.
• Strong customer service focus and coaching ability.
• Experience delivering KPI targets and performance improvements.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.
• Collaborate with other managers to ensure the success of the shopping experience of the overall store.
• People management, performance and attendance, scheduling and pay accuracy.

Job description

Sainsbury's Limited in Penrith are recruiting an Online Service Manager to lead the in-store online picking and delivery team. You will coach shoppers and drivers, ensure a safe, high‑quality shopping experience, and work with fellow managers to optimise overall store performance.

Your leadership will drive KPI achievement, customer satisfaction and smooth operations, with early morning shifts and a focus on service excellence across online and in-store channels.