Online Store Operations Lead

asda; East Midlands; On-site; GBP 40,000 - 56,000; Full time

Benefits offered by this job

Colleague discount 15%

Discretionary bonus

Company pension

Wellbeing support

Employee discounts on services

Job summary

Asda in Derby is seeking an Online Manager to lead our in-store online operation, keeping the team engaged, vans on the road and customers happy. You will be responsible for the online shrink agenda with structured processes and data-led decisions, and you will validate picker and driver resources through effective rota planning to improve picking accuracy and consistency.

This role requires strategic planning, strong leadership across shifts (including weekends) and a focus on improving

Qualifications

• Plan and execute trading activity on the shopfloor to deliver availability and metrics.
• Engage and coach the team to improve processes and sell with heart.
• Drive value across online operations and respond to customer feedback with action plans.
• Develop and support the team; foster an environment where people feel valued and motivated.

Responsibilities

• Oversee the day-to-day online operation in-store, keeping the team engaged, ensuring on-time van deliveries, and maintaining customer satisfaction.
• Own the online shrink agenda with structured processes and data-led decisions, validating picker and driver resources through rota planning to boost picking accuracy.
• Lead the implementation of trading activity on the shop floor to deliver availability, metrics, and KRAs.
• Manage resources across shifts, including weekends and evenings to sustain performance.

Skills

Strategy into action

Lead with impact

Results focused

Talent development

Job description

Asda in Derby is seeking an Online Manager to lead our in-store online operation, keeping the team engaged, vans on the road and customers happy. You will be responsible for the online shrink agenda with structured processes and data-led decisions, and you will validate picker and driver resources through effective rota planning to improve picking accuracy and consistency.

This role requires strategic planning, strong leadership across shifts (including weekends) and a focus on improving