Online Operations Lead – Delivery & Pickup

Retail; Greater London; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Discount off shopping at Sainsbury’s/

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – employer matching

Cycle to Work

Wellbeing support

Job summary

Sainsbury's in Greater London is seeking an online store manager to plan and lead an online picking and delivery team, ensuring a seamless shopping experience for customers both online and in-store.

You’ll coach a large team of shoppers and drivers, manage performance and scheduling, and collaborate with other managers to maximise availability, service quality and safety.

This role offers a competitive package and benefits including discount, annual bonus, pension, and wellbeing support.

Qualifications

• Proven track record delivering excellent customer service and coaching teams.
• Experience leading in fast-paced, customer-facing environments.
• Experience delivering KPIs across sales, availability, or engagement.
• Can handle disciplinary issues and performance management.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team.
• Be a visible leader, coaching shoppers and drivers to ensure a seamless service.
• Collaborate with managers to improve the overall in-store shopping experience.
• Manage performance, scheduling and pay accuracy.

Skills

Leadership

Customer service

KPI delivery

Disciplinaries handling

Employee relations

Job description

Sainsbury's in Greater London is seeking an online store manager to plan and lead an online picking and delivery team, ensuring a seamless shopping experience for customers both online and in-store.

You’ll coach a large team of shoppers and drivers, manage performance and scheduling, and collaborate with other managers to maximise availability, service quality and safety.

This role offers a competitive package and benefits including discount, annual bonus, pension, and wellbeing support.