Online & In-Store Operations Lead

Sainsbury's; Worcester; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals

Generous holiday

Pension matching

Share scheme

Wellbeing support

Cycle to Work

Job summary

Sainsbury's is seeking an experienced online store manager to lead a team delivering in-store online services. You will coach shoppers and drivers, ensure a safe, seamless shopping experience, and work cross-functionally to enhance the overall store proposition.

With a track record in fast-paced operations and people leadership, you will drive performance, manage attendance and implement improvements across online and in-store teams.

Qualifications

• Proven track record leading teams in a fast-paced, consumer-facing environment.
• Experience coaching and developing colleagues to deliver high service standards.
• Strong ability to manage performance, attendance and disciplinary matters.
• Demonstrated capability to plan, schedule and allocate resources effectively.
• Comfortable driving improvements in store operations and online-offline collaboration.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
• Be a visible leader, coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.
• Collaborate with other managers to ensure the overall store shopping experience meets high standards.
• People management is a big part of the role, handling performance, scheduling and pay considerations.

Skills

Leadership

People management

Customer service

Operational excellence

Job description

Sainsbury's is seeking an experienced online store manager to lead a team delivering in-store online services. You will coach shoppers and drivers, ensure a safe, seamless shopping experience, and work cross-functionally to enhance the overall store proposition.

With a track record in fast-paced operations and people leadership, you will drive performance, manage attendance and implement improvements across online and in-store teams.