Online Shopping & Delivery Operations Lead

Sainsbury’s Group; Witney; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Discount program

Annual bonus

Free meals and beverages

Pension contributions

Cycle to work

Employee wellbeing support

Colleague networks

Job summary

Sainsbury’s Group is seeking an Online Manager in Witney to lead an in-store online delivery team and drive a high standard of customer service. You will manage shoppers and drivers, ensuring safe, efficient operations and strong KPI performance, while collaborating with store leadership.

Strong focus on people management, disciplinaries where needed, and accurate scheduling will be essential. Competitive benefits and development opportunities are available as part of a supportive, inclusive

Qualifications

• Demonstrated line management experience in a fast-paced retail/operational setting.
• Proven ability to deliver exceptional customer service and coach others.
• Track record of meeting or exceeding KPIs and managing performance.
• Experience handling disciplinaries and employee relations issues.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team for in-store online service.
• Be a visible leader, coaching a large team of shoppers and drivers for a seamless, safe shopping experience.
• Collaborate with other managers to ensure a great shopping experience for the whole store.
• Oversee people management: performance, capability, scheduling and pay accuracy.

Skills

Line management

Customer service

KPI management

Employee relations

Scheduling

Coaching

Team leadership

Job description

Sainsbury’s Group is seeking an Online Manager in Witney to lead an in-store online delivery team and drive a high standard of customer service. You will manage shoppers and drivers, ensuring safe, efficient operations and strong KPI performance, while collaborating with store leadership.

Strong focus on people management, disciplinaries where needed, and accurate scheduling will be essential. Competitive benefits and development opportunities are available as part of a supportive, inclusive