Online Retail Operations Leader

Asda Stores Ltd.; Banstead; On-site; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Colleague discount

Bonus scheme

Pension

Job summary

Asda is seeking an Online Manager to lead the in-store online operation, engage the team, manage rotas for picker and driver resources, and drive accuracy to ensure a smooth online customer experience. You will implement structured processes and use data to guide decisions while maintaining strong customer service and ownership.

Successful candidates will have prior experience as a Team Leader, Supervisor or Manager in online retail, with a focus on available stock, efficiency, and shrink

Qualifications

• Experience leading teams in an online retail setting.
• Ability to translate data into actionable plans for store online operations.
• Strong customer service orientation and problem solving.
• Proactive in development and coaching of team members.

Responsibilities

• Oversee day-to-day online in-store operations and team engagement.
• Plan and schedule online picking/driver resources and rota planning.
• Drive online availability, accuracy, and shrink reduction through process discipline.
• Lead and coach the team, fostering a culture of service and pride.

Skills

Team leadership

Online retail knowledge

People coaching

Data-driven decisions

Shift flexibility

Job description

Asda is seeking an Online Manager to lead the in-store online operation, engage the team, manage rotas for picker and driver resources, and drive accuracy to ensure a smooth online customer experience. You will implement structured processes and use data to guide decisions while maintaining strong customer service and ownership.

Successful candidates will have prior experience as a Team Leader, Supervisor or Manager in online retail, with a focus on available stock, efficiency, and shrink