Online Operations Manager: Growth, People & Availability

Asda Stores Ltd; Bolton; On-site; GBP 40,000 - 52,000; Full time

Benefits offered by this job

Colleague discount 15% off Asda

Discretionary company bonus scheme

Enhanced electric car scheme

Free eye test for you and nominated on

Discounts on Asda services (Mobile,Ph/

Stream: financial coaching and savings

Company pension

Wellbeing: 24/7 virtual GP and support

Asda Allies Inclusion Networks

Parental leave policies

Colleague recognition

Job summary

Asda Stores Ltd in Bolton is seeking an Online Manager to run our in-store online operation, keeping the team engaged, vans on the road and customers happy. You’ll lead the online shrink agenda with structured processes and data-led decisions and validate picker and driver resource through rota planning to drive picking accuracy.

This role requires leadership, strong organisational skills and a passion for delivering great service in a busy retail environment.

Qualifications

• Experience as Team Leader, Supervisor or Manager in a complex online retail environment.
• Operational knowledge of online retail operations, availability, picking rate, shrink.
• Proven ability to develop teams and manage change through leadership.
• Strong organisational skills and customer service focus.

Responsibilities

• Oversee day-to-day online operations in-store to ensure availability and customer satisfaction.
• Lead and engage the team; manage rota planning for online picker/driver resources.
• Drive online shrink agenda with data-led decisions and structured processes.
• Monitor picking accuracy to guarantee consistent online performance.

Skills

Team leadership

Online retail

Operations improvement

Change management

Customer service

Flexible shifts

Job description

Asda Stores Ltd in Bolton is seeking an Online Manager to run our in-store online operation, keeping the team engaged, vans on the road and customers happy. You’ll lead the online shrink agenda with structured processes and data-led decisions and validate picker and driver resource through rota planning to drive picking accuracy.

This role requires leadership, strong organisational skills and a passion for delivering great service in a busy retail environment.