Online Store Manager: Lead Pick & Delivery Excellence

Asda; Chandler's Ford; Vor Ort; GBP 45.000 - 55.000; Vollzeit

Benefits dieser Stelle

Colleague discount

Discretionary company bonus

Company pension

Wellbeing program

Flexible pay access

Zusammenfassung

Asda is seeking an Online Manager to oversee the store's online operation, keeping the team engaged, vans on the road and customers happy. You will lead the online shrink agenda with data-driven decisions and validate picker/driver resources through effective rota planning to ensure accuracy and consistency in the online service.

You will drive strategy into action on trading activity on the shop floor, lead with impact, and develop the team to deliver great availability, customer service and

Qualifikationen

• Experience as Team Leader, Supervisor or Manager in a complex Online retail environment.
• Operational knowledge on Online retail environment.
• Knowledge of improving availability, picking rate, reducing waste, and managing shrink.
• Experience developing teams and managing change through leadership and building resilience.
• Strong organisational skills and great customer service.
• Flexibility to work a range of shifts, including weekends and evenings.

Aufgaben

• Oversee the in-store online operation with day-to-day management of the online team and assets.
• Plan rota and resource allocation for pickers and drivers to maintain picking accuracy and service consistency.
• Drive availability, efficiency and customer service metrics for online orders.
• Lead, coach and develop the online team, fostering a culture of accountability and customer-focused service.

Jobbeschreibung

Asda is seeking an Online Manager to oversee the store's online operation, keeping the team engaged, vans on the road and customers happy. You will lead the online shrink agenda with data-driven decisions and validate picker/driver resources through effective rota planning to ensure accuracy and consistency in the online service.

You will drive strategy into action on trading activity on the shop floor, lead with impact, and develop the team to deliver great availability, customer service and