Online Operations Lead

Morrisons; Scarborough; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Bonus scheme

Pension scheme

Company share options

Life assurance

Discount cards

Job summary

Morrisons is recruiting an Online Manager to lead a high performing team across our online shopping operations. You will drive customer focused service, optimise online availability and deliver exceptional in-store and online integration.

You will empower colleagues, manage schedules, support development, and build strong relationships with stakeholders across departments to ensure targets are met and customers have a seamless online shopping experience.

Qualifications

• Strong leadership and people management abilities.
• Excellent communication and customer service mindset.
• Ability to build relationships with multiple stakeholders across departments.

Responsibilities

• Empower colleagues to deliver outstanding customer service.
• Champion customer service by listening and responding to customers.
• Review customer feedback and ensure high availability across departments.
• Lead scheduling, absence, performance and talent conversations.
• Deliver training to enable team to perform effectively.
• Develop talent and build relationships across departments.
• Lead the store alongside other operating departments.

Skills

Leadership

Customer service

Communication

Stakeholder management

Job description

Morrisons is recruiting an Online Manager to lead a high performing team across our online shopping operations. You will drive customer focused service, optimise online availability and deliver exceptional in-store and online integration.

You will empower colleagues, manage schedules, support development, and build strong relationships with stakeholders across departments to ensure targets are met and customers have a seamless online shopping experience.