Online Delivery Lead — Customer-Obsessed Ops Manager

Morrisons; Greater London; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Generous holiday entitlement

Discretionary bonus scheme

15% discount in our supermarkets and …

Genuine career progression and develop

Free parking

Healthcare / Wellbeing benefits

MyPerks

Optional payroll charity donations

Job summary

Morrisons Online operations play a crucial role in bringing our groceries to customers' doors. As an Online Manager, you will lead a flexible, engaged team to pick, pack, and deliver with care, ensuring every home delivery meets our high standards.

Reporting to the Store Manager, you’ll drive order accuracy and support your team through every shift. In this role you’ll be on hand to plan resources, schedule and train staff, and work with other store managers to maintain a high-performing,

Responsibilities

• Put customers first: Inspire your team to deliver exceptional service, taking time to review customer feedback, track pick accuracy, and ensure orders are ready on time.
• Lead and develop your team: Take ownership of department scheduling, training, and performance, giving your colleagues the confidence and flexibility to work effectively across different areas.
• Drive performance and standards: Work alongside other store managers to build a supportive, high-performing environment where everyone works with a clear purpose to hit department targets.
• Keep operations on track: Plan resources thoroughly, manage daily routines efficiently, and build strong working relationships with other operating departments across the store.

Job description

Morrisons Online operations play a crucial role in bringing our groceries to customers' doors. As an Online Manager, you will lead a flexible, engaged team to pick, pack, and deliver with care, ensuring every home delivery meets our high standards.

Reporting to the Store Manager, you’ll drive order accuracy and support your team through every shift. In this role you’ll be on hand to plan resources, schedule and train staff, and work with other store managers to maintain a high-performing,