Online Operations Lead - Delivery & Customer Experience

Morrisons; Knottingley; Sur place; GBP 34 000 - 45 000; Plein temps

Avantages offerts par ce poste

Generous holiday entitlement

Discretionary bonus scheme

15% discount in our supermarkets

Additional 10% discount card for a 2nd

Résumé du poste

Morrisons is seeking an Online Manager to lead a flexible team in picking, packing and delivering orders with care. You will report to the Store Manager and drive high standards, order accuracy and timely home deliveries.

You'll oversee scheduling, training and performance, supporting colleagues across shifts, and work with other store managers to maintain a high-performing environment that hits department targets. Generous perks accompany this role.

Qualifications

• Proven ability to lead and develop a team in a busy store environment.
• Strong focus on customer service and order accuracy.
• Experience in shift scheduling and operational planning.
• Ability to monitor budgets, shrink, and resources to protect profitability.

Responsabilités

• Put customers first by reviewing feedback and ensuring timely orders.
• Lead and develop the team; manage scheduling, training, and performance.
• Drive performance and standards with a high-performing store culture.
• Keep operations on track with resource planning and cross-department collaboration.

Connaissances

Leadership

Customer service

Team development

Operational planning

Description du poste

Morrisons is seeking an Online Manager to lead a flexible team in picking, packing and delivering orders with care. You will report to the Store Manager and drive high standards, order accuracy and timely home deliveries.

You'll oversee scheduling, training and performance, supporting colleagues across shifts, and work with other store managers to maintain a high-performing environment that hits department targets. Generous perks accompany this role.