Online Operations Lead: Customer Service & Delivery Team

Sainsbury's; Metropolitan Borough of Solihull; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain in the UK is seeking an Online Manager to lead and coach a team delivering exceptional online shopping experiences. You'll manage operations and performance, ensuring team success and customer satisfaction. The ideal candidate has experience in fast-paced environments and a track record of exceeding performance metrics. This role offers a competitive salary and a range of benefits including discounts and annual bonuses.

Benefits

10% discount after 4 weeks, increasing to 15% on weekends

Annual bonus scheme

Free food and hot drinks provided

Generous holiday entitlement

Pension matching contributions

Share scheme for investment

Wellbeing support for colleagues

Cycle to Work scheme

Special offers on gym memberships

Qualifications

• Experience leading a team in a fast-paced environment.
• Proven track record in delivering KPI results.
• Ability to manage performance and employee relations.

Responsibilities

• Manage an online picking and delivery team.
• Engage and coach team members to enhance customer experiences.
• Collaborate with managers to improve store service.

Skills

Customer service

Team leadership

Performance management

Operational leadership

Job description

A leading supermarket chain in the UK is seeking an Online Manager to lead and coach a team delivering exceptional online shopping experiences. You'll manage operations and performance, ensuring team success and customer satisfaction. The ideal candidate has experience in fast-paced environments and a track record of exceeding performance metrics. This role offers a competitive salary and a range of benefits including discounts and annual bonuses.