Online Operations Lead: Customer Experience & Delivery

Sainsbury's; Kirkcaldy; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket is seeking an Online Manager in Kirkcaldy to lead the delivery team, ensuring outstanding service for customers. You will coach and motivate a large team, manage performance, and collaborate with other managers to enhance the shopping experience. The role requires strong leadership skills and experience in a fast-paced environment, as well as a track record of exceeding performance targets. This position offers various benefits, including discounts, bonuses, and a supportive work culture.

Benefits

10% discount on shopping after four weeks

Annual bonus scheme

Free food and hot drinks for colleagues

Generous holiday entitlement

Pension contribution matching

Share scheme participation

Wellbeing support

Cycle to Work scheme

Special offers on memberships and vouchers

Qualifications

• Previous line management experience in a fast-paced operational environment.
• Track record of delivering outstanding customer service.
• Experience in leading and motivating teams.
• Demonstrated success in meeting and exceeding KPIs.

Responsibilities

• Plan and oversee the online delivery team's operations.
• Engage and coach a large team of shoppers and drivers.
• Collaborate with other managers for operational success.
• Manage performance, scheduling, and employee relations.

Skills

Leadership

Customer service

Performance management

Operational management

Job description

A leading UK supermarket is seeking an Online Manager in Kirkcaldy to lead the delivery team, ensuring outstanding service for customers. You will coach and motivate a large team, manage performance, and collaborate with other managers to enhance the shopping experience. The role requires strong leadership skills and experience in a fast-paced environment, as well as a track record of exceeding performance targets. This position offers various benefits, including discounts, bonuses, and a supportive work culture.