Online Manager - Customer Experience & Ops Lead

Morrisons; Frankley; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading supermarket chain is seeking an Online Manager to lead and motivate a high performing team. You'll focus on delivering exceptional customer service and operational excellence. The ideal candidate will possess strong communication and leadership skills, alongside the ability to adapt to change and manage performance standards effectively. Additional benefits include a generous bonus scheme and discount cards for staff and family.

Benefits

Generous bonus scheme

Pension scheme

15% employee discount

Qualifications

• Great communicator who shares knowledge and best practices.
• Competent Manager in Charge with strong leadership skills.
• Ability to build and maintain relationships across stakeholders.

Responsibilities

• Empower colleagues to prioritize customer service.
• Champion customer service by actively listening to feedback.
• Manage department scheduling and performance effectively.
• Deliver training to build team capability and confidence.

Skills

Effective communication

Leadership

Adaptability

Active listening

Job description

A leading supermarket chain is seeking an Online Manager to lead and motivate a high performing team. You'll focus on delivering exceptional customer service and operational excellence. The ideal candidate will possess strong communication and leadership skills, alongside the ability to adapt to change and manage performance standards effectively. Additional benefits include a generous bonus scheme and discount cards for staff and family.