Online Manager

Morrisons; North East; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket is seeking an Online Manager to lead a high-performing team focused on exceptional customer service. Responsibilities include empowering staff, championing customer feedback, and ensuring availability in departments. Ideal candidates will have proven retail management experience and a strong focus on operational excellence, making this a key role in maintaining high standards. Join a dynamic team dedicated to customer satisfaction and operational success.

Qualifications

• Proven track record in retail management with a customer-first approach.
• Experience in leading teams towards performance excellence.
• Strong organizational and communication skills.

Responsibilities

• Empower colleagues to always put the customer first and deliver outstanding customer service.
• Champion customer service by listening and responding to customers.
• Ensure market leading availability across the department(s).
• Lead a supportive and performance driven department.

Skills

Customer service focus

Leadership

Operational excellence

Job description

Retail is at the heart of our business, we're proud to be the UK's fourth largest supermarket serving more than 11 million customers each week across our growing network of around 500 stores.

We believe in recruiting people who are passionate about delivering fantastic customer service and want to play an essential part in our ongoing success. Providing leadership, direction and ensuring standards remain high, you'll bring a management style that motivates and brings out the best in those around you.

We're currently recruiting for a high performing Online Manager. You will lead a high performing team of flexible, engaged colleagues who focus on what matters most to customers, whilst delivering operational excellence in your department(s)

Responsibilities include but not limited to:

• Empower colleagues to always put the customer first and deliver outstanding customer service
• Champion customer service by listening and responding to customers
• Take time to review customer feedback
• Ensure market leading availability across the department(s)
• Lead a supportive and performance driven department
• Efficiently manage all people routines, taking accountability of department(s) scheduling, absence, performance and talent conversations
• Deliver training to ensure team have the capability and confidence to deliver their role