Online Fulfillment & Store Ops Lead

Sainsbury's Limited; King's Lynn; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Discounts – 10% on shopping

Annual bonus scheme

Free food and hot drinks

Generous holiday entitlement

Pension – employer match

Sainsbury’s share scheme

Wellbeing support

Cycle to Work scheme

Gym membership offers

Job summary

Sainsbury's Limited is seeking an online store manager in King's Lynn to oversee the online picking and delivery team, ensuring a seamless in-store and online shopping experience. You will lead shoppers and drivers, coach performance, and work with other managers to maintain high service standards.

Previous line management in a fast-paced retail environment is essential. You will manage performance, scheduling and payroll responsibilities while driving KPI achievement and customer satisfaction

Qualifications

• Experience leading teams in fast-paced, customer-facing environments.
• Proven ability to coach and develop colleagues for high performance.
• Strong focus on delivering KPIs across sales, availability and service.
• Experience managing disciplinary issues and performance management when needed.

Responsibilities

• Plan and deliver an online picking and delivery team to support in-store online service.
• Lead and coach a large team of shoppers and drivers for a seamless, safe shopping experience.
• Collaborate with store management to optimise the overall shopping experience.
• Manage performance, scheduling and pay to ensure operations run smoothly.

Skills

Line management

Customer service

KPI delivery

Employee relations

Job description

Sainsbury's Limited is seeking an online store manager in King's Lynn to oversee the online picking and delivery team, ensuring a seamless in-store and online shopping experience. You will lead shoppers and drivers, coach performance, and work with other managers to maintain high service standards.

Previous line management in a fast-paced retail environment is essential. You will manage performance, scheduling and payroll responsibilities while driving KPI achievement and customer satisfaction