Online Fulfillment Lead - Early Hours

Sainsbury’s Group; Shrewsbury; Vor Ort; GBP 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Discount card

Annual bonus

Free food and hot drinks

Generous holiday entitlement

Pension matching 4-7.5%

Sainsbury's share scheme

Wellbeing support

Colleague networks

Cycle to Work

Zusammenfassung

Sainsbury’s Group is seeking an Online Manager to plan and orchestrate the delivery of an online picking and delivery team, ensuring a seamless shopping experience for both online and in-store customers. You will lead a large team of shoppers and drivers, coaching them to deliver excellent service and safe operations.

In this role you will collaborate with store management, handle performance and disciplinaries, and ensure schedules and pay accuracy.

Qualifikationen

• Experience leading in a fast-paced operational environment.
• Proven ability to coach a team and deliver excellent customer service.
• Track record of meeting KPIs such as sales, availability, customer satisfaction.

Aufgaben

• Plan and coordinate the online picking and delivery team to ensure success of in-store online service.
• Be a visible leader, coaching shoppers and drivers for a seamless and safe shopping experience for all customers.
• Collaborate with managers to ensure successful shopping experiences in-store.
• Manage performance and capability, conduct disciplinaries, and ensure scheduling and pay accuracy.

Kenntnisse

People management

KPI delivery

Customer service

Operational leadership

Jobbeschreibung

Sainsbury’s Group is seeking an Online Manager to plan and orchestrate the delivery of an online picking and delivery team, ensuring a seamless shopping experience for both online and in-store customers. You will lead a large team of shoppers and drivers, coaching them to deliver excellent service and safe operations.

In this role you will collaborate with store management, handle performance and disciplinaries, and ensure schedules and pay accuracy.