Online Delivery & Store Operations Lead

Sainsbury's; Scarborough; On-site; GBP 42,000 - 55,000; Part time

Benefits offered by this job

Discount card 10%

Annual bonus

Free food & drinks

Holiday entitlement

Pension matching

Share scheme

Wellbeing support

Colleague networks

Cycle to Work

Gym membership discounts

Job summary

Sainsbury's in the United Kingdom is seeking an online store manager to lead the in-store online service delivery, managing an expanding team of shoppers and drivers, and ensuring a seamless experience for both online and in-store customers.

You will coach, schedule and monitor performance, tackle disciplinary matters, and collaborate with fellow store managers to drive KPIs like availability and customer satisfaction.

Qualifications

• Track record of delivering brilliant customer service and coaching colleagues.
• Experience leading a team in a fast-paced, customer-facing environment.
• Operational leadership in store absence of more senior managers.
• Proven ability to meet or exceed KPIs.
• Managed employee relations issues including performance and absence.
• Part-time role available.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in store online service
• Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in store customers.
• Collaborate with other managers to ensure the success of shopping experience of the overall store
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.

Skills

Line management

Customer service

KPI delivery

Disciplinary handling

Operations leadership

Job description

Sainsbury's in the United Kingdom is seeking an online store manager to lead the in-store online service delivery, managing an expanding team of shoppers and drivers, and ensuring a seamless experience for both online and in-store customers.

You will coach, schedule and monitor performance, tackle disciplinary matters, and collaborate with fellow store managers to drive KPIs like availability and customer satisfaction.