Online Delivery & Customer Experience Lead

Retail; Scarborough; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Discount card (shopping discounts)

Annual bonus scheme

Free meals and drinks for colleagues

Generous holiday entitlement

Job summary

Sainsbury's is looking for an experienced online store manager to lead an online picking and delivery team, ensuring a seamless and safe shopping experience for customers both online and in-store. You will coach a large team of shoppers and drivers, drive KPI performance, and partner with store managers to optimize the overall shopping journey.

You will oversee people management, including performance and absence matters, and ensure scheduling and pay are accurate.

Qualifications

• Proven track record in delivering excellent customer service.
• Experience leading a fast-paced, customer-facing team.
• Experience meeting or exceeding KPIs and managing performance.

Responsibilities

• Plan and orchestrate the delivery of an online picking and delivery team.
• Lead shoppers and drivers to ensure a seamless and safe shopping experience.
• Collaborate with managers to support the overall store’s shopping experience.
• Manage performance, capability, disciplinaries, scheduling and payroll accuracy.

Skills

Customer service excellence

Team leadership

KPI delivery

Coaching

Scheduling & payroll accuracy

Dealing with disciplinaries

Job description

Sainsbury's is looking for an experienced online store manager to lead an online picking and delivery team, ensuring a seamless and safe shopping experience for customers both online and in-store. You will coach a large team of shoppers and drivers, drive KPI performance, and partner with store managers to optimize the overall shopping journey.

You will oversee people management, including performance and absence matters, and ensure scheduling and pay are accurate.