Online Assistant — Customer Orders & Delivery Support

Retail; Swindon; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Nightshift premium

Discount card

Free food and hot drinks

Generous holiday entitlement

Pension

Sainsbury’s share schemes

Shopping discounts

Wellbeing support

Job summary

Sainsbury’s is seeking an Online Assistant to support customers with orders and queries, ensuring a smooth shopping experience for online customers. You'll work early shifts, help load vans for Home Delivery Drivers, and build strong product knowledge to make helpful recommendations while maintaining high standards of service across the store.

Join a busy, friendly team and enjoy market-leading benefits as you grow with us, ideal for customer-focused individuals who thrive in a fast-paced store

Qualifications

• Willingness to start early mornings (4am)
• Excellent customer service mindset and communication
• Ability to work flexibly across the store and handle physical tasks

Responsibilities

• Handle customer queries and process orders
• Load vans for Home Delivery Drivers
• Provide helpful recommendations based on product knowledge
• Perform quality checks on orders for accuracy
• Work flexibly across the store as required

Skills

Customer service

Teamwork

Attention to detail

Physical fitness

Adaptability

Digital literacy

Job description

Sainsbury’s is seeking an Online Assistant to support customers with orders and queries, ensuring a smooth shopping experience for online customers. You'll work early shifts, help load vans for Home Delivery Drivers, and build strong product knowledge to make helpful recommendations while maintaining high standards of service across the store.

Join a busy, friendly team and enjoy market-leading benefits as you grow with us, ideal for customer-focused individuals who thrive in a fast-paced store