Online Shopping Assistant

Sainsbury's; Bicester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Nightshift premium

Discount card

Free food and hot drinks

Holiday entitlement

Pension matching

Sainsbury’s share schemes

Shopping discounts

Wellbeing support

Job summary

Sainsbury's is seeking an Online Assistant to support the online shopping experience in our stores. You’ll help online customers get what they order, handle substitutions when needed, and assist with deliveries and store queries.

You’ll work early shifts in a fast-paced environment, learn product knowledge, and be ready to assist customers with enthusiasm and initiative. Flexibility across store duties is valued.

Responsibilities

• Picking and selecting the best quality products on the shop floor that online customers have ordered ready for delivery to their doorsteps, or providing substitutions where products are out of stock
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for Home Delivery Drivers
• Always ready to serve customers brilliantly, supporting with any questions, and proactively offering help
• Build great knowledge about our products, services and promotions to help provide recommendations
• Working flexibly across the store as required

Job description

Sainsbury's is seeking an Online Assistant to support the online shopping experience in our stores. You’ll help online customers get what they order, handle substitutions when needed, and assist with deliveries and store queries.

You’ll work early shifts in a fast-paced environment, learn product knowledge, and be ready to assist customers with enthusiasm and initiative. Flexibility across store duties is valued.