Online Assistant

Sainsbury’s Group; City of Westminster; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK retail chain is seeking Online Assistants to support a joyful shopping experience for online customers during the busy Christmas season. Responsibilities include selecting products, assisting with customer queries, and working flexibly in a fast-paced environment. Ideal candidates should be enthusiastic about customer service and able to adapt to various tasks. Additional benefits include discounts, wellbeing support, and training opportunities.

Benefits

10% discount at Sainsbury's after four weeks

Free food and hot drinks for colleagues

Nightshift premium pay

Generous holiday entitlement

Pension contribution match

Shopping discounts for various services

Qualifications

• Must be above the school-leaver age in your country.
• Right to Work eligibility in the UK is required.
• Comfortable learning new digital tools.

Responsibilities

• Picking and selecting quality products for online orders.
• Using handsets to plan routes for product selection.
• Dealing with customer queries and processing orders.

Skills

Customer service

Attention to detail

Physical fitness

Flexibility

Problem-solving

Job description

Job Overview

Our stores are fast-paced environments where no two days are ever the same, especially during our busiest and most magical time of the year. They are at the heart of the local community providing outstanding value, quality and great service. As one of our Online Assistants, you'll be one of our Christmas Champions that supports a joyful shopping experience for our online customers, so they get everything they shop for at Sainsbury's.

Eligibility

• You must be above the school-leaver age in your country (School leaving age - GOV.UK).
• If the shifts for this role cover hours earlier than 6am or later than 11pm, you will need to be at least 18 years of age.
• You must have Right to Work eligibility in the UK.

What you’ll be doing

• Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing brilliant substitutions where products are out of stock.
• Using a handset that plans your route around the store, what you need to select and how long you have to complete each shop.
• Working behind the scenes dealing with customer queries, processing orders and helping to load the vans for our Home Delivery Drivers.
• Always ready to serve our customers brilliantly, supporting with any questions, and proactively offering help.
• Building great knowledge about our products, services and promotions to help provide recommendations.
• Working flexibly across the store as required. Whilst many of our roles will be temporary over the festive period, there may also be permanent opportunities available – please check the contract type and schedule hours before applying to ensure that the role is right for you.

Ideal Candidate

• Happy with early morning starts (most shifts start at 4am) and working in a fast‑paced, physical and high‑energy environment, often on your own but also thriving as part of a team.
• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Enjoys working in a fast‑paced, physical and high‑energy environment, using initiative to solve problems and taking responsibility for owning tasks.
• Always ready to work flexibly and productively to a high standard across the store – you’ll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things.
• Comfortable in learning to use new digital tools and technology to do your job brilliantly and moving shopping containers up to 15kg.
• Have great attention to detail, keeping the store clean and clutter‑free, always looking to create the best shopping experience for our customers.

Benefits

• Nightshift premium – a further £2.45 per hour for hours worked between midnight - 5am (where applicable).
• Discount card – 10% off at Sainsbury's, Argos, TU and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every payday.
• Free food and hot drinks for colleagues in all our stores.
• Generous holiday entitlement – based on the hours you work, plus maternity and paternity leave.
• Pension – we’ll match between 4-7.5% of your pension contributions.
• Sainsbury's share schemes – buy shares at discounted prices.
• Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers and more.
• Wellbeing support – including free access to our Employee Assistance Programme, a confidential service providing support and guidance on a wide range of issues.

We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential and every customer feels welcome when they shop with us. We provide a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. If you would like to learn more about our commitment to inclusivity, please visit our Inclusivity page.

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience. If you need an update on your application, you should contact the store that you have applied to. You can find contact details for all Sainsbury's stores here.