One Stop Shop Customer Care Champion

Adecco (Portugal); Kingswood; On-site; GBP 17,000 - 25,000; Full time

Job summary

South Gloucestershire Council in Kingswood is seeking a One Stop Shop Customer Care Officer to join a busy Customer Services team. You will resolve inquiries at first contact, gather information, and update records while advising on services like Council Tax and Housing Benefits.

The role supports digital inclusion and self-service navigation for diverse customers. Applicants should have NVQ3 in Customer Service or equivalent, strong IT skills, and excellent interpersonal abilities.

Qualifications

• NVQ Level 3 in Customer Service or equivalent experience.
• Experience in a challenging front-line service delivery environment.
• Strong understanding of legislation, regulations, and codes of practice.
• Proficient IT skills, including Microsoft Office, CRM systems, and other software.
• Initiative to research and resolve problems, with support from supervisors when needed.
• Ability to engage with a diverse range of customers and understand their specific needs.
• Excellent interpersonal skills and a customer-focused approach to service delivery.
• Strong written and numeracy skills for accurate assessments and calculations.

Responsibilities

• Resolving customer inquiries at the first point of contact.
• Gathering information and verifying supporting evidence.
• Updating computer records and advising on legislation-driven services such as Council Tax and Housing Benefits.
• Promoting digital inclusion by helping customers navigate self-service options.

Skills

Customer service

Interpersonal skills

IT literacy

Numeracy

Communication

Education

NVQ Level 3 in Customer Service

Tools

Microsoft Office

CRM systems

Job description

South Gloucestershire Council in Kingswood is seeking a One Stop Shop Customer Care Officer to join a busy Customer Services team. You will resolve inquiries at first contact, gather information, and update records while advising on services like Council Tax and Housing Benefits.

The role supports digital inclusion and self-service navigation for diverse customers. Applicants should have NVQ3 in Customer Service or equivalent, strong IT skills, and excellent interpersonal abilities.