Hybrid Customer Services Officer – Multi‑Service Support

Wiltshire Career Site; Chippenham; Hybrid; GBP 28,000 - 29,000; Full time

Job summary

Wiltshire Council’s Customer Services team is the first point of contact for customers by telephone, face to face, email and social media. This role is based in our Trowbridge or Salisbury hubs with hybrid working.

As a Customer Services Officer you will resolve enquiries across services such as Highways, Waste and Recycling, Environmental Health, Housing and Elections. You will need strong communication, multi-tasking and IT skills and will receive full training on our CRM system.

Qualifications

• Ability to resolve enquiries across multiple services with good communication.
• Proficiency in IT systems, including Microsoft apps and CRM call logging.
• Strong interpersonal skills and a proactive approach to customer care.

Responsibilities

• Resolve enquiries across services such as Highways, Waste, Housing and Elections.
• Work in a busy environment and adapt to changing needs with hybrid working.

Skills

Customer service

IT literacy

Microsoft Office

Communication skills

Problem solving

Tools

CRM software

Microsoft Office

Job description

Wiltshire Council’s Customer Services team is the first point of contact for customers by telephone, face to face, email and social media. This role is based in our Trowbridge or Salisbury hubs with hybrid working.

As a Customer Services Officer you will resolve enquiries across services such as Highways, Waste and Recycling, Environmental Health, Housing and Elections. You will need strong communication, multi-tasking and IT skills and will receive full training on our CRM system.