Customer Service Apprentice — Flexible Hours & Training

East Midlands Councils/East Midlands Jobs; Chesterfield; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

National minimum wage by age

Flexible working hours

Access to Local Government Pension

Training opportunities for personal/职业

Friendly, supportive team

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Job summary

Chesterfield Borough Council is seeking an enthusiastic Customer Service assistant to be the friendly first point of contact for residents and visitors. You will learn about council services such as Council Tax, Benefits and Housing while delivering helpful information and practical advice to respond to customer needs.

The role emphasizes excellent communication, a strong telephone manner and the ability to work with colleagues to improve the customer journey across digital and in-person

Qualifications

• GCSE grade 4 (GCSE C or above) in Maths and English.
• excellent keyboard and computer literacy skills
• great customer service skills and team player mindset
• willing to cross-skill across multiple services
• if pursuing other training/apprenticeships, must not conflict with this role

Responsibilities

• Respond to enquiries to resolve at first point of contact.
• Provide information, advice and support across council services.
• Work with teams to deliver an efficient customer experience.
• Encourage customers to access digital services where available.
• Cross-skill across several services as needed

Skills

Customer service

Communication

Team player

Education

GCSE Maths & English

Tools

Computer literacy

Job description

Chesterfield Borough Council is seeking an enthusiastic Customer Service assistant to be the friendly first point of contact for residents and visitors. You will learn about council services such as Council Tax, Benefits and Housing while delivering helpful information and practical advice to respond to customer needs.

The role emphasizes excellent communication, a strong telephone manner and the ability to work with colleagues to improve the customer journey across digital and in-person