Call Handler

Adecco Portugal; Kingswood; Sur place; GBP 18 000 - 21 000; Plein temps

Résumé du poste

South Gloucestershire Council is seeking a One Stop Shop Customer Care Officer in Kingswood to deliver responsive frontline service to residents. This temporary, full-time role offers an hourly rate of £14.14 and a start date on 2 November.

You will handle inquiries at the first point of contact, verify information, update records, and guide customers through digital self-service options while upholding council policies and data privacy.

Qualifications

• Relevant qualification or equivalent experience.
• Experience in frontline service delivery.
• Understanding of legislation, regulations and codes of practice.
• Proficient IT skills with CRM systems.

Responsabilités

• Resolve customer inquiries at first contact.
• Gather information and verify evidence.
• Update records and advise on Council Tax and Housing Benefits.
• Promote digital inclusion and self-service options.

Connaissances

Customer service

Frontline experience

IT literacy

Interpersonal skills

Problem solving

Numeracy skills

Confidentiality

Formation

NVQ Level 3 in Customer Service

Outils

CRM systems

Microsoft Office

Data entry

Description du poste

Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer!

Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of £14.14

MUST BE ABLE TO START WORK ON THE 2ND NOVEMBER AND INTERVIEWS WILL TAKE PLACE ON THURSDAY 22ND OCTOBER

About the Role:

• Resolving customer inquiries at the first point of contact.
• Gathering information and verifying supporting evidence.
• Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits.
• Promoting digital inclusion, helping customers navigate self-service options.

What We Are Looking For:

• A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience.
• Experience in a challenging frontline service delivery environment.
• Strong understanding of legislation, regulations, and codes of practice.
• Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software.
• Initiative to research and resolve problems, with support from supervisors when needed.
• Ability to engage with a diverse range of customers and understand their specific needs.
• Excellent interpersonal skills and a customer-focused approach to service delivery.
• Strong written and numeracy skills for accurate assessments and calculations.
• Ability to handle confidential information sensitively and professionally.

Desirable:

• General knowledge of the council's departments and services.
• Experience acting as an advocate on behalf of others.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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