Customer Care Officer

Adecco Portugal; Kingswood; On-site; GBP 16,000 - 23,000; Full time

Job summary

South Gloucestershire Council is seeking a One Stop Shop Customer Care Officer in Kingswood for a temporary, full-time role. The position offers an hourly rate of £14.14 with an immediate start requirement and interview date tight schedule.

The role involves handling diverse customer inquiries, verifying evidence, updating records, and guiding customers on legislation-driven services like Council Tax and Housing Benefits, while promoting digital self-service options.

Qualifications

• NVQ Level 3 in Customer Service or equivalent experience.
• Experience in frontline service delivery.
• Knowledge of relevant legislation and codes of practice.
• Proficient IT skills including CRM and Office suites.

Responsibilities

• Resolve inquiries at first point of contact.
• Gather information and verify supporting evidence.
• Update records and advise on Council Tax and Housing Benefits.
• Promote digital self-service and digital inclusion.

Skills

Frontline service delivery

Interpersonal skills

IT skills

Written & numeracy skills

Confidential handling

Education

NVQ Level 3 in Customer Service

Tools

CRM systems

Microsoft Office

Job description

Join Our Client South Gloucestershire Council's Team as a One Stop Shop Customer Care Officer!

Are you passionate about delivering exceptional customer service and making a real difference in your community? We are looking for a dedicated One Stop Shop Customer Care Officer to join our vibrant team in Kingswood. This is a temporary, full-time position with an hourly rate of £14.14

MUST BE ABLE TO START WORK ON THE 2ND NOVEMBER AND INTERVIEWS WILL TAKE PLACE ON THURSDAY 22ND OCTOBER

About the Role:

As a key member of our Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. You will handle complex and challenging situations, providing valuable support to individuals in need, some of whom may be vulnerable.

• Resolving customer inquiries at the first point of contact.
• Gathering information and verifying supporting evidence.
• Updating computer records and advising on legislation-driven services like Council Tax and Housing Benefits.
• Promoting digital inclusion, helping customers navigate self-service options.

What We Are Looking For:

To succeed in this role, you should meet the following essential criteria:

• A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience.
• Experience in a challenging frontline service delivery environment.
• Strong understanding of legislation, regulations, and codes of practice.
• Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software.
• Initiative to research and resolve problems, with support from supervisors when needed.
• Ability to engage with a diverse range of customers and understand their specific needs.
• Excellent interpersonal skills and a customer-focused approach to service delivery.
• Strong written and numeracy skills for accurate assessments and calculations.
• Ability to handle confidential information sensitively and professionally.

Desirable:

• General knowledge of the council's departments and services.
• Experience acting as an advocate on behalf of others.

Adecco is a disability-confident employer.

The Adecco Group UK & Ireland is an Equal Opportunities Employer.