Service Support Officer: Elevate Customer Care & Impact

Southampton City Council; Southampton; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Excellent local government pension

Generous holiday 25-34 days

Flexible working options

Training and development

Health and wellbeing support

Job summary

Southampton City Council’s Service Centre is hiring Service Support Officers to be the first point of contact for residents, tenants and businesses. You will resolve queries, signpost customers and ensure requests are handled efficiently across multiple channels.

You will work in a fast-paced, customer-focused environment with strong emphasis on accuracy, teamwork and our values of trust, pride, respect and accountability.

Qualifications

• Experience in frontline customer service.
• Strong communication and interpersonal skills.
• Ability to work across multiple channels and teams.

Responsibilities

• Be the first point of contact for customers and service areas.
• Resolve queries and signpost customers to appropriate services.
• Ensure service requests are logged, tracked and completed accurately.
• Deliver high-quality service aligned with council values.

Skills

Customer service

Communication

Teamwork

Attention to detail

Digital channels

Job description

Southampton City Council’s Service Centre is hiring Service Support Officers to be the first point of contact for residents, tenants and businesses. You will resolve queries, signpost customers and ensure requests are handled efficiently across multiple channels.

You will work in a fast-paced, customer-focused environment with strong emphasis on accuracy, teamwork and our values of trust, pride, respect and accountability.