One Stop Shop Customer Care Officer

Adecco (Portugal); Kingswood; On-site; GBP 17,000 - 25,000; Full time

Job summary

South Gloucestershire Council in Kingswood is seeking a One Stop Shop Customer Care Officer to join a busy Customer Services team. You will resolve inquiries at first contact, gather information, and update records while advising on services like Council Tax and Housing Benefits.

The role supports digital inclusion and self-service navigation for diverse customers. Applicants should have NVQ3 in Customer Service or equivalent, strong IT skills, and excellent interpersonal abilities.

Qualifications

• NVQ Level 3 in Customer Service or equivalent experience.
• Experience in a challenging front-line service delivery environment.
• Strong understanding of legislation, regulations, and codes of practice.
• Proficient IT skills, including Microsoft Office, CRM systems, and other software.
• Initiative to research and resolve problems, with support from supervisors when needed.
• Ability to engage with a diverse range of customers and understand their specific needs.
• Excellent interpersonal skills and a customer-focused approach to service delivery.
• Strong written and numeracy skills for accurate assessments and calculations.

Responsibilities

• Resolving customer inquiries at the first point of contact.
• Gathering information and verifying supporting evidence.
• Updating computer records and advising on legislation-driven services such as Council Tax and Housing Benefits.
• Promoting digital inclusion by helping customers navigate self-service options.

Skills

Customer service

Interpersonal skills

IT literacy

Numeracy

Communication

Education

NVQ Level 3 in Customer Service

Tools

Microsoft Office

CRM systems

Job description

Join Our Client South Gloucestershire Council as a One Stop Shop Customer Care Officer!

Are you passionate about delivering exceptional customer service and making a real difference in your community? Our client is seeking a dedicated One Stop Shop Customer Care Officer to join their vibrant team in Kingswood! This is a temporary, full-time position offering an hourly rate of £15.31.

About the Role:

As a vital member of the Customer Services team, you will be the friendly face of the authority, assisting a diverse range of customers with their inquiries. Your role will be pivotal in resolving complex and challenging situations, ensuring that every individual receives the support they need, especially those who may be vulnerable.

Your responsibilities will include:

• Resolving customer inquiries at the first point of contact.
• Gathering information and verifying supporting evidence.
• Updating computer records and advising on legislation-driven services such as Council Tax and Housing Benefits.
• Promoting digital inclusion by helping customers navigate self-service options.

What We Are Looking For:

• A relevant qualification (e.g., NVQ Level 3 in Customer Service) or equivalent experience.
• Experience in a challenging front-line service delivery environment.
• Strong understanding of legislation, regulations, and codes of practice.
• Proficient IT skills, including familiarity with Microsoft Office, CRM systems, and other software.
• Initiative to research and resolve problems, with support from supervisors when needed.
• Ability to engage with a diverse range of customers and understand their specific needs.
• Excellent interpersonal skills and a customer-focused approach to service delivery.
• Strong written and numeracy skills for accurate assessments and calculations.
• Ability to handle confidential information sensitively and professionally.

Desirable Attributes:

• General knowledge of the council's departments and services.
• Experience acting as an advocate on behalf of others.

Why Join Us?

• Be part of an inclusive and supportive team dedicated to making a difference.
• Work in a dynamic environment where your contributions are valued.
• Gain valuable experience in public service and customer care.

Inclusivity Matters:

Our client is a disability-confident employer. We are committed to creating an inclusive and accessible recruitment process for candidates of all backgrounds and abilities. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you.

Ready to Make an Impact?

If you are enthusiastic about customer service and want to join a team that values your contributions, we would love to hear from you!

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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