One Stop Shop Advisor – Customer Service & Admin

HALTON BOROUGH COUNCIL; Liverpool City Region; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Holiday entitlement - 34 days + bank

LGPS pension

Life cover 3x salary

Development opportunities

Free parking at HBC sites

Employee perks platform

Job summary

Halton Borough Council is seeking a Customer Service Assistant to support day-to-day shop operations, handle admin duties, reception tasks and frontline customer service. You will engage with customers face to face or by phone, delivering a helpful and efficient service in a team-focused environment.

The role requires basic IT skills, friendly communication, and a willingness to assist residents with a range of council services.

Qualifications

• Experience dealing with customers face to face or over the telephone.
• Able to deliver council services and work in a team environment.
• Computer literate with good keyboard skills and knowledge of Microsoft Office tools.

Responsibilities

• Support day-to-day running of the shop including admin duties, reception duties and customer service.
• Deal with customers in person or by phone and identify and respond to customer needs.
• Work as part of a team; bring a positive and helpful approach to service delivery.

Skills

Customer service

Reception duties

Microsoft Office

Tools

Microsoft Office

Job description

Halton Borough Council is seeking a Customer Service Assistant to support day-to-day shop operations, handle admin duties, reception tasks and frontline customer service. You will engage with customers face to face or by phone, delivering a helpful and efficient service in a team-focused environment.

The role requires basic IT skills, friendly communication, and a willingness to assist residents with a range of council services.