One Stop - Customer Service Student Assistant

Northern Kentucky University; Lancaster; On-site; GBP 10,000 - 40,000; Part time

Job summary

An established educational institution is seeking a Customer Service Student Assistant to be the first point of contact for students and the public. This role involves providing exceptional customer service, assisting with inquiries, and managing documentation. Ideal candidates will possess strong organizational skills, attention to detail, and a passion for helping others. Join a dynamic team where you can make a positive impact on the student experience while gaining valuable work experience in a supportive environment. This position offers flexible hours around your class schedule, making it a perfect fit for students looking to balance work and study.

Qualifications

• Ability to handle confidential materials professionally.
• Proficiency in using university software and Microsoft Office.
• Strong organizational skills and attention to detail.

Responsibilities

• Assist students with inquiries and direct them to appropriate teams.
• Monitor traffic flow and escort students to various offices.
• Handle mail and documents delivered to the One Stop.

Skills

Customer Service Skills

Organization Skills

Attention to Detail

Proficiency with Microsoft Office

Ability to Work Independently

Education

High School Diploma

Tools

ProSAM

ImageNow

SAP

Microsoft Office

Job description

Posting Details

Position Information

Office hours are Monday-Friday 8:15 a.m.-4:30 p.m.

Applicant must be able to work up to 25 hours a week during Fall and Spring terms. Summer hours may also be available.

Work hours are arranged around a class schedule.

There are no evening hours and no weekend hours.

This position is the first point of contact to prospective students, current students, parents, and the public for the university One Stop office.

Customer Service Student Assistant will convey a knowledge and understanding of university policies in student registration, academic records, admissions, and financial assistance. Will provide prompt professional resolution to the call and exceed customer caller expectations.

Customer Service Student Assistants are responsible for successfully completing on the job training, phone and customer service training, as well as gaining and maintaining knowledge and understanding of university policies, procedures, and university departments in order to perform in this position.

Working Title	One Stop - Customer Service Student Assistant
Department	Student Financial Assistance
Type of Work Study	Federal
Building/Office Location	AC - Kenneth R. Lucas Administrative Center
Work Schedule
Job Description
Primary Responsibilities	Responsibilities include: * Receiving mail and documents delivered to the One Stop * Transporting documents from the One Stop to Financial Aid/Registrar/Admissions * Monitoring One Stop traffic flow * Assisting students with basic campus inquiries * Directing students to the appropriate team members * Keeping track of number of students we receive * Escort students from One Stop to other offices * Assist with answering inquires via phone, email, virtual appointment, or online chat (if needed) Assist with outgoing phone calls Other duties as assigned
Qualifications	Skills required: * Being able to work on your own in an efficient manner * Proficiency with the software we use (ProSAM, ImageNow, SAP, Microsoft Office programs) o We will train on our software * Organization skills and attention to detail are very important * Customer Service skills * Being able to handle confidential materials in a professional manner * Follow directions while working independently
Minimum Education	High School Diploma
Pay Rate	10.00

Posting Detail Information

Requisition Number	20231644
Job Open Date	01/25/2023
Job Close Date
Quick Link	https://jobs.nku.edu/postings/12708