One Stop - Customer Service Assistant

TN United Kingdom; Wellingborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

An established industry player is seeking a Customer Service Assistant to join their vibrant team in Wellingborough. In this role, you'll be the friendly face of the store, ensuring customers feel welcomed and valued. Your responsibilities will include engaging with shoppers, understanding their needs, and providing excellent service to enhance their shopping experience. This position offers a chance to be part of a community-focused organization that values its employees and offers numerous benefits, including discounts and flexible working arrangements. If you are passionate about customer service and enjoy working in a team, this opportunity is perfect for you.

Benefits

10% Discount in One Stop

10% Discount at Tesco

20% Discount on F&F Clothing

Discounted eye care

Driving Lesson Discount

Flexible working arrangements

Life Assurance

Retirement Savings Plan

Annual leave increases with service length

WeCare support services

Qualifications

• Excellent customer service skills and a friendly demeanor.
• Ability to work as part of a team and maintain store appearance.

Responsibilities

• Greet and welcome customers warmly to enhance their shopping experience.
• Engage with customers to understand their needs and help them find products.

Skills

Customer Service Skills

Teamwork

Communication

Product Knowledge

Job description

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One Stop - Customer Service Assistant, Wellingborough

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Client:

Tesco

Location:

Wellingborough, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

a40190388113

Job Views:

10

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

About the role

At One Stop Stores, we aim to serve local shoppers better every day. Being part of the local community helps us achieve this, and our store colleagues bring this to life.

In this role, you will greet and welcome customers warmly, engage with them to understand their shopping needs, sell the right products, and ensure a great shopping experience.

You should have excellent customer service skills, be a team player, maintain store appearance, ensure products are well-stocked, and provide excellent services.

You will need

As part of the One Stop & Tesco family, you should:

• Greet each customer with a warm and friendly welcome
• Listen to and talk with customers to find out their needs
• Help customers find everything they want
• Be passionate and knowledgeable about our products and services
• Be punctual, smartly dressed, and ready to serve
• Think 25 when serving age-restricted products
• Work as part of a team to complete store duties
• If applicable, complete a criminal record check for post office duties

What’s in it for you

We value our colleagues and offer benefits such as:

• 10% Discount in One Stop
• 10% Discount at Tesco & Tesco Cafe (increased to 15% on certain weekends)
• 20% Discount on F&F Clothing in Tesco Stores
• 10% discount at Tesco Mobile, with additional colleague deals
• 20% off car, pet, and home insurance at Tesco Bank
• Discounted eye care through Vision Express
• Discounts at Tesco Pharmacy, including health checks and flu jabs
• Driving Lesson Discount through RED
• Exclusive deals and discounts with various retailers and services
• Save as you earn scheme
• WeCare support services including online GP, mental health support, and fitness programs
• Annual leave increases with service length
• Retirement Savings Plan
• Life Assurance
• Flexible working arrangements

Note: Benefits may differ between One Stop and Tesco. We reserve the right to withdraw the vacancy before the closing date if a suitable candidate is found.

What you will get from this role

Supporting our customers and communities can be very rewarding.

Community Involvement

Our stores and colleagues are embedded in local communities, supporting charities, fundraising, and food donations, with over £10.4 million raised in the last decade.

Working here offers opportunities to support local charities and participate in community activities.

Diversity & Inclusion at One Stop

We celebrate diversity and are committed to an inclusive workplace where everyone is treated fairly and with respect. Our colleague networks support this mission, including groups for Armed Forces, Disability, LGBTQ+, Families and Carers, Race and Ethnicity, and Women’s.

We are a Disability Confident employer, providing support to those who need it.

We promote a learning culture with personal development opportunities, apprenticeships, and internal programs like ‘Options’ to support career growth.

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open daily, offering a wide range of products and services, including Post Office, PayPoint, lottery, and vending solutions.

Please Note

We only recruit individuals who have passed the school leaver’s age. Please check the school leaver’s age for your country.