One Stop - Customer Service Assistant

TN United Kingdom; Bicester; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Assistant to join their dynamic team in Bicester. In this role, you will thrive in a fast-paced retail environment, ensuring customers receive exceptional service while contributing to store operations. Your responsibilities will include stocking shelves, processing payments, and maintaining a clean store atmosphere. With a commitment to community engagement and safety, you will play a vital role in creating a welcoming environment for all. This position offers flexibility and opportunities for personal growth, making it an exciting chance to be part of a well-respected brand.

Benefits

10% discount in One Stop

10% Tesco & Tesco Cafe discount

20% discount on F&F Clothing

10% discount at Tesco Mobile

Insurance, health, and savings benefits

Flexible working options

Qualifications

• Strong customer service skills are essential.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Provide excellent customer service and maintain store appearance.
• Assist in various store areas to meet customer needs.
• Participate in community and charity events.

Skills

Customer Service

Communication Skills

Teamwork

Problem Solving

Education

High School Diploma

Job description

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One Stop - Customer Service Assistant, Bicester

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Client:

One Stop

Location:

Bicester, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

42ecb25d0dfe

Job Views:

4

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

One Stop • Bicester • Apply by 31-May-2025

About the role

What is in it for you

Job Description

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will work in a fast-paced retail environment where no day is the same.

You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments, and helping maintain the store’s appearance.

As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service through on-the-job coaching and feedback.

With your guidance, your store will always remain a safe place to work and shop.

You will be Responsible For

• Serving customers with passion and pride, providing great natural service.
• Encouraging customers to give feedback via the ‘have your say’ survey.
• Working across all store areas including online, tills, replenishment, vending, and stock routines to meet customer needs.
• Practicing safety in all work activities based on training.
• Participating in seasonal, community, and charity events to create an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living our values, making everyone feel welcome, and following policies.
• Clocking in and out accurately to ensure correct payment.
• Following security procedures and wearing safety equipment where available.
• Following the think 25 policy when serving age-restricted products.
• Responding quickly to assistance calls or interventions on self-service checkouts, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing shifts in the absence of supervisors.
• Following all safety and legal training.

If the store has a Post Office Local, duties include Post Office operations, requiring a background check which must be passed; failure to do so will result in withdrawal of the job offer.

Flexible Working

We support flexible working arrangements. Discuss your needs during the application process.

Core Purpose

Serving our customers, communities, and planet better every day.

Values

• Customers are at the heart of everything we do
• We treat each other well
• We work as one team
• We make things easier

About us

One Stop Stores Limited operates over 1,000 stores across Great Britain with more than 10,500 colleagues. Our stores are open 7 days a week, offering a wide range of products and services including Post Office, vending, and more.

Part of Tesco since 2003, our stores are supported by three distribution centers. We aim to serve local communities with convenience and quality.

Please Note

Applicants must be above school leaver age. Check your country’s age requirements.

Employee Benefits

• 10% discount in One Stop
• 10% Tesco & Tesco Cafe (increased to 15% on 4-week pay weekends)
• 20% discount on F&F Clothing in Tesco Stores
• 10% at Tesco Mobile and other partner discounts
• Insurance, health, and savings benefits
• Flexible working options