One Stop - Customer Service Assistant

TN United Kingdom; Cambridge; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a dynamic team as a Customer Service Assistant at a leading retail store in Cambridge. This role is essential for delivering exceptional customer experiences and ensuring smooth store operations. You'll engage with customers, manage various store areas, and contribute to a welcoming atmosphere. With flexible working arrangements and a commitment to diversity, this position offers a unique opportunity to make a positive impact in your community. If you're passionate about customer service and teamwork, this is the perfect role for you!

Benefits

In-store Discounts

Health and Wellness Programs

Retirement Plans

Flexible Working Options

Qualifications

• Experience in a fast-paced retail environment.
• Ability to handle customer inquiries and feedback.

Responsibilities

• Serve customers and maintain a welcoming store environment.
• Participate in community and charity events.
• Manage store operations in the absence of managers.

Skills

Customer Service

Teamwork

Safety Procedures

Time Management

Education

High School Diploma

Job description

Social network you want to login/join with:

One Stop - Customer Service Assistant, Cambridge

Client: Tesco

Location: Cambridge, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 3c02eeab57d7

Job Views: 4

Posted: 02.05.2025

Expiry Date: 16.06.2025

Job Description:

What's in it for you:

We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. You will work in a fast-paced retail environment, providing excellent customer service, stocking shelves, processing payments, and maintaining the store’s appearance. Your role is vital in ensuring smooth store operations and a welcoming environment for customers.

Responsibilities include:

• Serving customers with passion and pride, encouraging feedback through surveys.
• Working across various store areas including online, tills, replenishment, vending, and stock routines.
• Following safety training and policies to ensure a safe working and shopping environment.
• Participating in seasonal, community, and charity events to foster an inclusive atmosphere.
• Understanding store performance and contributing to profit delivery.
• Living our values, making everyone feel welcome, and adhering to policies.
• Accurately clocking in and out, following security procedures, and wearing safety equipment.
• Responding promptly to assistance calls, explaining actions to customers.
• Maintaining a clean, tidy, and organized store environment.
• Potentially managing the shift in the absence of managers.
• If applicable, managing Post Office operations and passing necessary background checks.

Flexible Working: We support flexible working arrangements to accommodate different life situations. Discuss your needs during the application process.

Core Purpose: Serving our customers, communities, and planet better every day.

Values:

• Customer-centric approach
• Respectful treatment of everyone
• Teamwork
• Making things easier

About us: One Stop Stores Limited operates over 1,000 stores across Great Britain, offering a wide range of products and services, including Post Office, PayPoint, lottery, and more. As a Tesco subsidiary, we are committed to diversity, inclusion, and community engagement.

Employee Benefits include:

• Discounts in-store and with Tesco services
• Health and wellness programs
• Retirement and life assurance plans
• Flexible working options

We value diversity and are committed to an inclusive recruitment process. For accessibility support, please visit our website.